how to get a refund from direct ferries how to get a refund from direct ferries

WebNeeded to change tickets. We are legally obligated to follow these policies regarding issuing, changing and canceling ferry tickets and we cannot make any exceptions to these rules. A refund will be given, however an administration fee of 10 will be deducted from the total fare. Prices are life and always changing. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. -10 min from Costa da Caparica by car -8 min from Cova do Is it worth pursuing this with my travel insurance company or will I not be eligible for a refund The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. Tried to amend reservation to Mar 3-6. 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We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. No refund will be given. Channel View Road No Click on a category below to reveal the related questions. Please bear in mind that there might be small differences in each ferry company's refund terms and conditions. You have been added to the directferries.co.uk mailing list. like what ? Direct Ferries charged us $90 AUD each for a Marlin Fast boat between Gili Trawangan to Nusa Lembongan. 93% of travellers recommend this experience. having to cancel the chair, which then allows you to book a cabin. No questions have been asked about this experience. Needed to change tickets. You have been added to the mailing list. If your question isn't answered then please Contact Us. After over three weeks they have at first they don't know anything about, and just after that, they suddenly admitted that I have a ticket and everything is just fine. Find out how we combat fake reviews. One final number gave an answering machine that DF doesn't take phone calls and you're reverted to the website. Webhave a refund of $2 or less Interest on your refund The CRA will pay you compound daily interest on your 2022 tax refund. We may also ask for additional information if you wish to change the email address or phone number you have provided. We are both english and always lived in England Direct Ferries have no phone available to discuss. Updated 20/12/2021 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), Covid-19 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), so you. We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. We are easy to contact through our contact form on our website. WebYou cant reach them by phone which is a problem if you need acute help. For a better experience, please enable JavaScript in your browser before proceeding. This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. Refund requests must be submitted prior to the product expiration date. Brittany Ferries issued us with credit notes. Please don't hesitate to contact us, if you have any queries. Dear customer, Many thanks for your review! Unfortunately, they couldn't make the changes to the booking, because this was done with Direct Ferries (DF). Our team will cancel your tickets and process your refund request. Please don't hesitate to contact us, if you have any queries. I appreciate that they are extremely busy atm , but find this unacceptable. It is also important to mention that open tickets are usually non-refundable in case of cancellation. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. More expensive but very safe an helpful.Thank you for your replay. UNITED KINGDOM. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. Dear customer, Many thanks for your feedback! We booked with Direct Ferries, tried to amend it a few weeks before travelling. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. We also ensure all reviews are published without moderation. Megarian colonists claimed a direct line back to the founders of the city, Byzas, the son of the god Poseidon and the nymph Cerossa. We do care about our customer and completing all amendment requests that we receive. WebWe sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. Amendments can only be made prior to the sailing date which in this case was never requested. Stay away. It's now a month later and they still haven't However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. Please don't hesitate to contact us, if you have any queries. The transaction currency used on our website is the euro (). For more detailed information on ticket cancellations, refunds and modifications please read the companies policies. Comparing ferries has never been easier.Why spend a lot of time and effort searching for ferries on countless websites? I have booked a trip to/from the UK (from Hoek van Holland). Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot. You should thus make sure that all passenger details are written exactly as they appear on your personal documents. The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. Follow the Ground Transport signs and directions in your app to get to the location. Debbie Allen And Phylicia Rashad Drop Gems Just In Time For. Depending on your bank, it usually takes 5-10 business days for the refund to be processed and for the funds to appear in your bank account. I will rather swim than use the useless company again. Buying a ticket was easy but now to see how the experience on board will be in a few months! Went back and forth for days but they have refused to refund us since we managed to sail from Gili to Nusa even though this was with a different company at an additional cost, organised externally. This is my first negative review for a company. WebThough partners can still pick up riders from the airport, due to issues with overcrowding, partners must now be outside of the airport area in order to receive a request. For account users: To log into your account click the sign in link at the top of. It goes against our guidelines to offer incentives for reviews. Our original booking made in January for April was cancelled by the ferry company. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Reviewed 18 September 2020 via mobile. Choose euro tunnel best service. We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. I would recommend that no one uses Direct ferries. Verification can help ensure real people write reviews about real companies. Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere Using this company, in this instance. If I misspell my name, is correction required? or submit an enquiry. The website was setup easily and everything worked fine. All the information you need on ticket changes, cancellations and refunds is here. However, that particular sailing has a different fare and this is why you were also quoted a price differene in case the alternative was suitable and you wanted to accept it.Since you did not accept the alternative please note your booking has not been changed and currently your return trip remains for the date originally booked.We remain at your disposal for any other queries.Kind regards,Madalina / Direct Ferries. WebIf you request to cancel your booking through our help centre or by phone and haven't purchased a Flexi ticket, we charge a cancellation fee of 45/45. According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. I was referring to the company changing their cancellation terms retrospectively. You can still get all the benefits of Direct Deposit by getting your tax refund deposited into your account. Your booking was made a week before the departure but you have only contacted us about this 2 weeks after the departure. Terrible service, maybe not a scam but don't use them. Thank you for booking with Direct Ferries. useful to check schedule - best to book with operator directly, Terrible service, maybe not a scam but don't use them. The travel agent will stamp and cancel your tickets. I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. I will never use this company again Report this review Due to data protection laws were not able to process cancellation requests by email. Please send any questions or comments to: help@poferries.com or submit an enquiry. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. WebIntercity train from 1949 Deckplan, Kronprinsesse Ingrid (1949) Deckplan, Athena (1989) 1991 Deckplan (2000) as Stena Nordica, 2006 Deckplan, European Endeavour 19 July 2022. left JavaScript is disabled. Best price at the time of writing was 1449 Baht (about $41) for a 10-hour journey. WebView your current account balance and transaction history online 24/7 at Key2Benefits Open a New Account; Log in to online banking Typically, you can get a $150-$200 fee free return for. Dont book with this company- book direct with Ferry operator. DIRECT FERRIES (Southampton) - All You Need to Know BEFORE You Go. Well done Direct Ferries. We will be traveling and we had to arrange that a friend retrieve our tickets and email, or texts them to us. Ferry Tickets Changes, Cancellations & Refunds, Ferry Trip Planning, Booking & Useful info. Would recommend at all cost, better buy is straight from actual company. Your help will truly be appreciated. Booking a ferry online is cheap, easy and fast with Direct Ferries. The amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. You can't even speak to a real person on the help/chat box. Seriously this is basically a scam. Thank you for booking with Direct Ferries. How long does it take for the refund to appear in my bank account? Whether you ride a bicycle or drive a truck, we cater for all types of vehicles for tourist, business or commercial use. Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. You can amend your booking online if you have an account with us. Re: Uber service at RSW 5 years ago. Both ferries to and from St Barts were easy to find seating on, spacious, were smooth on the water. Buying tickets went pretty well online. Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between When requesting amendments via phone or email the amendment fee is 20/20, if your initial ticket booking cost less than 100/100, and 35/35, if your initial ticket booking cost more than 100/100. Use our price finder to easily find ferry connections and the best available ferry ticket prices to suit your needs. Find out how we combat fake reviews. Seattle, WA 98121-3014. Thousands of top-named brands Direct Ferries - More They continuously referred to me by my partners name when he has never contacted them, which I found condescending and unprofessional. On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. We then had to buy $40 tickets with Sunfish boats to get us to Nusa Penida (the Starfish boats we were originally moved to were then also cancelled due to bad weather). Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. You may request a refund online or by phone: Please include the requested details as missing information may further delay your request. Point blank refused and they sent a refund without any messages to inform me. Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system? ), Sailings to and from over 178 Countries and Islands. You can check your confirmation email or log into My Account to see if you are able to amend your booking. Our customer support team will be happy to help. This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. Please note that cancellation requests cannot be made via phone. They send Google link with location but doesn't work on my phone or computer. Dear customer, Many thanks for your review! They said it would take 48 hours to confirm. 80-88, 117 41, Athens (Mon-Fri, 08:00-18:00 and Saturday 10:00-15:00). Made the booking and ended up feeling very happy that it was so easy. Holiday:Monday 17 th to Friday 28 th October 2022. WebWill I get a refund if I cancel my booking? How do we get a confirmation? I emailed them and said if they were transferable and could be part of my estate in the event of my death that would have been acceptable but as they werent I wanted cash ! If you were overcharged, discover a discrepancy for fares paid at a terminal, are requesting a refund for an unused online order or for a fee charged in association with the vehicle reservation system, you may be eligible for a refund from Washington State Ferries. We must get on line 48 hours before ferry date to get our tickets. Traveler beware. Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. Please also note that the refund amount depends on the policy of each ferry company. Direct Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry port in Europe and Africa as well as many ports across the globe. If youre booking a ferry with Brittany Ferries go direct! Haven't found an answer to your question? According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. You can also discover ports and routes available. The best way to claim refunds or rebook tickets is via the company they were purchased from, whether that is a third-party retailer or the website Trainline. Dont waste your money - just book direct Direct ferries are incredibly unhelpful and once they get your money are not interested in assisting you. For contact details visit our. Using their online form I contacted customer services, not once but half a dozen times, I received no response. I recommend anyone to avoid you at l cost.Kind regards,Arkadiusz Lewandowski. WebMessages 12. Do not use these guys EVER. I am now writing direct to their registered office. It's now a month later and they still haven't refunded me! Please note that Ferryhopper is not responsible for the loss of your tickets in the post. I was unable to check in as the FRS website didnt recognise the details. COVID-19 Information Can I cancel them and get a refund? Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopperand the ferry company you are traveling with. WebPlease use the contact form on our website to request a ticket change. Please note that online requests for ticket changes can only be processed during business hours. CT17 9TJ We can see that your complaint has been already handled and declined as there was no error from our side. WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. You have contacted us on 21 September about this but after you already made the charge back through your paypal account and therefore your account with us was already blocked and the issued refund could not go through. WebWith over 350 ferry operators to choose from, we can help you to find the perfect route for you, at the cheapest price possible. I've had a look at their confirmation email and it has all the info I need to know when to arrive and what to do at the ferry terminal. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. 91% of travellers recommend this experience. Instead we have an inside room. You can also request amendments through our customer service team either by email or phone, however these have a higher amendment fee. We'll let you know how much you'll be refunded before we cancel your booking so you can decide if you'd still like to cancel it. You can find the contact details of the local travel agencies in your booking confirmation email. Anyone affected by the cancellations will be able to claim a full refund or amend their travel dates. It's a workaround but WAY cheaper than cabs. All the above incident has been recorded with the police. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. WebUnfortunately, having booked a non refundable ticket, the ferry company has not offered a refund on this occasion. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. When making the booking on a Condor ferry I found that a charge of 7.99 had been added. Direct ferries is refusing a refund even though we are in lock-down. Please note that a small cancellation fee of 6 (euros) per booking applies. WebPARCEL RETURN SERVICE*, PARCEL RETURN SVC, PRS* County DISTRICT OF COLUMBIA, Type Unique Zip Code. Will never use again Date of experience: December 21, 2022 Reply from Direct Ferries Estimated growth return on investment of at least 8%. Cost per pax: S$70 one-way or S$118 2-ways Duration: 2.5 hours (1.5 hour boat ride + 1 hour check-in and immigration) Self-driving Unfortunately we are not able to handle or react to your complaint as you have not provided the reference number of your booking. Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Unhelpful Customer Service not prepared to engage or help with simple requests. How cool is that? Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. I am writing to seek your support and look at this matter with sensitivity and compassion. Bookmark. Go directly to the companies providing the ferries. Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. 100% of travellers recommend this experience. Dover Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE.